Refund policy

Return & Refund Policy

Last updated: November 2026

At Traventuria Sports, we want you to be completely confident in your purchase. Because we specialize in unique, certified pre-owned and refurbished winter sports equipment, every item is individually inspected, robotically tuned, and photographed with our verified Ruler Standard.

1. 14-Day Right of Withdrawal (EU Statutory Return Right)

Under European Consumer Rights regulations, you have the right to cancel your purchase and return the equipment within 14 calendar days from the date of delivery, without providing a reason.

2. Condition Requirements for Returns

To be eligible for a full refund, returned items must remain in their original delivered condition:

• Equipment may be inspected indoors (e.g., test-fitting boots on carpet, checking binding compatibility), but must not be used on snow or slopes.
• Edge condition and base structure must match our pre-dispatch macro archive (The Ruler Standard).
• Skis must be returned complete with originally mounted bindings and accessories.

3. Return Shipping & Logistics

• Customer Responsibility: In accordance with our verified store policy, return shipping costs are covered by the customer (unless an item was damaged in transit or an incorrect item was delivered).
• We strongly recommend returning equipment via a reliable courier service (GLS, DPD, DHL, or national postal service) with full tracking and insurance for bulky items.

4. Return Address: Central Ski Workshop (Bansko, Bulgaria)

All returns are inspected by our certified technicians at our central ski robotics facility. Please address your return package to:

5. How to Initiate a Return

1. Send an email to info@traventuriasports.com with your Order Number (e.g., #6450) and item details.
2. Our team will issue an RMA return authorization confirmation with instructions.
3. Pack the gear securely (preferably in the original heavy-duty shipping box) and provide us with the tracking number once dispatched.

6. Inspection & Refund Timeline

Once delivered to our Bansko workshop, our technicians inspect the equipment within 48 hours. Upon inspection approval, a full refund will be processed back to your original payment method (Credit Card via Stripe, PayPal, or Apple Pay) within 3 to 5 business days. No restocking fees are charged.

7. Transit Damage

All outbound shipments are 100% insured. If a parcel arrives visibly damaged, please take clear photos of the box and equipment and notify info@traventuriasports.com within 48 hours so we can immediately process an insurance claim and issue a full refund or replacement.